Will I get a refund if I am sick?
CancellationsWe handle each scenario on a case-by-case basis. We do understand that life happens, and where possible, we make a plan to ensure that you are either refunded, or issued with a voucher to travel with us when you are well again.
What is the latest that I can cancel my trip and still get a refund?
CancellationsOur Cancellations Policy can be found at: https://www.ceresrail.co.za/cancellation-policy.
For what reasons can a trip be cancelled?
CancellationsThe main reasons that a trip could be cancelled are
Railway infrastructure concerns/damage that has been reported.
Unscheduled maintenance of railway lines.
Breakdown of locomotives.
Unsafe weather conditions (major storms that…
Why do refunds take up to 8 working days to reflect in my bank?
Cancellations8 working days is the maximum length that we have been notified that a refund should take. The reason for this is due to the complex interactions between the payment gateways and banks to prevent money laundering and fraud. Numerous checks and…
How long do refunds take to reflect in my bank?
CancellationsIf you paid via PayGenius (using your debit card, credit card, or InstantEFT), once we trigger the refund, you will receive an email noting that a refund has been triggered. The funds clear in your bank account within 3 – 8 working days. If…
What is your cancellation policy?
CancellationsOur Cancellations Policy can be found at: https://www.ceresrail.co.za/cancellation-policy.
